1. About Us

We are CholasX, a trading name of Abis Consulting Limited, a company incorporated in England and Wales under registration number 11912324. Our registered office is located at 269 Farnborough Road, Farnborough, England, GU14 7LY. Hereinafter, we may be referred to as “the Supplier,” “we,” or “us.”

• Website: www.cholasx.co.uk

• Email: service@cholasx.co.uk

2. Product Information

• Product images on our website are for illustration purposes only. Colors and details may vary slightly.

• All products are subject to availability. If an item is unavailable, we will notify you via email promptly.

3. Eligibility to Purchase

• You must be at least 18 years old to purchase from our website.

• We rely solely on the information provided on our website for contracts.

• Your statutory rights remain unaffected.

4. How the Contract is Formed

• A contract is valid only after we send written confirmation of your order.

• We reserve the right to decline orders at our discretion.

• Modifications to the contract are valid only if confirmed in writing by us.

5. Product Descriptions & Pricing

• We strive for accuracy but cannot guarantee error-free descriptions or pricing.

• Prices include VAT (where applicable) but exclude delivery fees.

• Delivery charges are detailed on the checkout page.

6. Order Acceptance & Refusals

Orders may be declined if:

• Inaccurate or fraudulent information is provided.

• Errors exist on our website regarding product details or pricing.

• Products are out of stock.

• Suspected intent to resell products.

If your order is declined, we will notify you within 30 days, and any payments made will be refunded.

7. Cancellation Policy

• CholasX may cancel orders before delivery due to unforeseen events, pricing errors, or at the customer’s request.

• You may cancel if we breach a material term or fail to deliver within a reasonable time (excluding delays caused by you or external factors).

• Refunds for cancellations are processed within 14 days.

8. Delivery

• Delivery is typically completed within 30 days unless affected by external factors.

• You are responsible for any import duties or taxes for international deliveries.

• Ownership transfers upon full payment, with risk passing at delivery.

9. Passing of Risk & Title

• Risk passes upon delivery.

• Legal ownership transfers after full payment.

• We reserve the right to pursue legal action for unpaid products.

10. Chargebacks

• Contact us before initiating chargebacks.

• Unjustified chargebacks may result in account blacklisting or legal action.

11. Limitation of Liability

• Our liability for any breach of contract, negligence, or other claim is limited to direct damages that are reasonably foreseeable at the time of contract formation, not exceeding the total fees paid by you in the 12 months preceding the claim.

• We are not liable for any indirect, consequential, special, or punitive damages, including loss of profits, data, business opportunity, or goodwill.

• We are not liable for any information, advice, or content provided by or generated through artificial intelligence (AI) tools or systems, including inaccuracies, errors, or omissions therein.

• Nothing in this agreement excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law. All exclusions and limitations apply to the fullest extent permitted by law.

12. Events Outside Our Control

• We are not liable for delays due to events beyond our control (e.g., natural disasters, strikes, etc.).

• Obligations are suspended during such events.

13. Communications

• Notices must be in writing (including email).

• Emails are deemed received 24 hours after being sent.

14. Privacy

• We process personal data per our Privacy Policy.

• You are responsible for obtaining necessary consents if providing third-party data.

15. Accuracy of Billing & Account Information

• We may refuse or cancel orders at our discretion.

• You must provide accurate, current billing information.

16. AI Usage and Disclaimer

• We may use artificial intelligence (AI) tools or systems to assist in providing services, generating content, or responding to queries. Any information, advice, recommendations, or outputs produced by AI are provided for general informational purposes only and do not constitute professional, legal, financial, or medical advice.
• You acknowledge that AI-generated content may contain inaccuracies, errors, biases, omissions, or outdated information due to the inherent limitations of AI technology. We make no representations or warranties regarding the accuracy, completeness, reliability, or suitability of AI outputs.
• You are responsible for verifying all AI-generated information independently before relying on it.
• To the extent permitted by law, we are not liable for any losses, damages, or claims arising from your use of, reliance on, or decisions based on AI-generated content.

17. Changes to Terms

• Terms may be updated to comply with legal or business changes.

• The latest version applies to new orders.

18. Governing Law & Jurisdiction

• These Terms are governed by the laws of England and Wales.

• Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Effective Date: 01-01-2025