1. About Us

We are CholasX, a trading name of Abis Consulting Limited, a company incorporated in England and Wales under registration number 11912324. Our registered office is located at 269 Farnborough Road, Farnborough, England, GU14 7LY. Hereinafter, we may be referred to as “the Supplier,” “we,” or “us.”

• Website: www.cholasx.co.uk

• Email: service@cholasx.co.uk

2. Product Information

• Product images on our website are for illustration purposes only. Colors and details may vary slightly.

• All products are subject to availability. If an item is unavailable, we will notify you via email promptly.

3. Eligibility to Purchase

• You must be at least 18 years old to purchase from our website.

• We rely solely on the information provided on our website for contracts.

• Your statutory rights remain unaffected.

4. How the Contract is Formed

• A contract is valid only after we send written confirmation of your order.

• We reserve the right to decline orders at our discretion.

• Modifications to the contract are valid only if confirmed in writing by us.

5. Product Descriptions & Pricing

• We strive for accuracy but cannot guarantee error-free descriptions or pricing.

• Prices include VAT (where applicable) but exclude delivery fees.

• Delivery charges are detailed on the checkout page.

6. Order Acceptance & Refusals

Orders may be declined if:

• Inaccurate or fraudulent information is provided.

• Errors exist on our website regarding product details or pricing.

• Products are out of stock.

• Suspected intent to resell products.

If your order is declined, we will notify you within 30 days, and any payments made will be refunded.

7. Cancellation Policy

• CholasX may cancel orders before delivery due to unforeseen events, pricing errors, or at the customer’s request.

• You may cancel if we breach a material term or fail to deliver within a reasonable time (excluding delays caused by you or external factors).

• Refunds for cancellations are processed within 14 days.

8. Delivery

• Delivery is typically completed within 30 days unless affected by external factors.

• You are responsible for any import duties or taxes for international deliveries.

• Ownership transfers upon full payment, with risk passing at delivery.

9. Passing of Risk & Title

• Risk passes upon delivery.

• Legal ownership transfers after full payment.

• We reserve the right to pursue legal action for unpaid products.

10. Chargebacks

• Contact us before initiating chargebacks.

• Unjustified chargebacks may result in account blacklisting or legal action.

11. Limitation of Liability

• We are liable for foreseeable damages due to breach or negligence.

• Not liable for indirect losses or business-related damages.

• We do not exclude liability for death, personal injury, or statutory rights breaches.

12. Events Outside Our Control

• We are not liable for delays due to events beyond our control (e.g., natural disasters, strikes, etc.).

• Obligations are suspended during such events.

13. Communications

• Notices must be in writing (including email).

• Emails are deemed received 24 hours after being sent.

14. Privacy

• We process personal data per our Privacy Policy.

• You are responsible for obtaining necessary consents if providing third-party data.

15. Accuracy of Billing & Account Information

• We may refuse or cancel orders at our discretion.

• You must provide accurate, current billing information.

16. Changes to Terms

• Terms may be updated to comply with legal or business changes.

• The latest version applies to new orders.

17. Governing Law & Jurisdiction

• These Terms are governed by the laws of England and Wales.

• Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Effective Date: 01-01-2025