Privacy Policy
Effective Date: 01-01-2025
CholasX (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website www.cholasx.co.uk or our related services.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Contact details: name, email address, phone number.
Account information: username, password.
Payment details: credit/debit card details, billing address.
Usage data: IP address, browser type, operating system, pages visited, access times.
Communication data: emails, customer support inquiries, messages.
2. How We Collect Information
We collect information in the following ways:
Directly from you: when you create an account, make a purchase, subscribe to our services, or contact us.
Automatically: through cookies and similar technologies when you interact with our website.
From third-party sources: such as social media platforms, when you engage with our content.
3. How We Use Your Information
We use your personal information for the following purposes:
To provide and maintain our services.
To process payments and send transaction confirmations.
To respond to your inquiries and provide customer support.
To personalise, improve, and optimise our website and services.
To send you marketing communications (with your consent).
To comply with legal or regulatory obligations.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
Contract: where processing is necessary to deliver our services to you.
Legitimate interests: to operate, improve, and secure our business.
Consent: when you agree to receive marketing communications.
Legal obligations: where processing is required by law.
5. Data Sharing and Disclosure
We may share your personal information with:
Service providers: who support us in running our website and services.
Payment processors: to securely handle transactions.
Regulatory or legal authorities: where required to comply with applicable law or to protect our rights.
We will never sell your personal data to third parties.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
7. Your Rights
Under UK data protection laws (including the UK GDPR and Data Protection Act 2018), you have the right to:
Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, in certain circumstances.
Restrict or object to the processing of your data.
Request data portability.
Withdraw your consent where processing is based on consent (e.g., marketing).
To exercise your rights, please contact us at service@cholasx.co.uk.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).
8. Data Security
We use appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
9. Cookies
We use cookies and similar technologies to:
Improve your browsing experience.
Analyse website performance and traffic.
Provide relevant content and advertising.
You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated effective date. We encourage you to review this page regularly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
CholasX
Website: www.cholasx.co.uk
Email: service@cholasx.co.uk
