Privacy Policy

CholasX (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website or services.

Information We Collect

We collect the following types of personal information:

  • Contact details (e.g., name, email address, phone number)
  • Account information (e.g., username, password)
  • Payment information (e.g., credit card details, billing address)
  • Usage data (e.g., IP address, browser type, pages visited)
  • Communication data (e.g., emails, customer support inquiries)

How We Collect Information

We collect information in the following ways:

  • Directly from you when you create an account, make a purchase, or contact us
  • Automatically through cookies and similar technologies when you use our website
  • From third-party sources, such as social media platforms, when you interact with our content

How We Use Your Information

We use your personal information for the following purposes:

  • To provide and maintain our services
  • To process transactions and send transaction notifications
  • To respond to your inquiries and provide customer support
  • To improve our website and services
  • To send you marketing communications (with your consent)
  • To comply with legal obligations

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Performance of a contract when we provide you with our services
  • Legitimate interests in operating and improving our business
  • Your consent, where applicable, such as for marketing communications
  • Compliance with legal obligations

Data Sharing and Disclosure

We may share your personal information with:

  • Service providers who assist us in operating our business
  • Payment processors to handle transactions
  • Legal authorities when required by law or to protect our rights

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal information
  • Rectify inaccurate or incomplete data
  • Erase your personal information in certain circumstances
  • Restrict or object to processing of your data
  • Data portability
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Cookies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

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