Order & Delivery

🛒 Placing an Order

At CholasX, we partner with trusted local merchants and distributors across the UK to offer competitive prices, real-time stock updates, and fast, hassle-free delivery, with all orders fulfilled directly by the selected supplier and supported by our dedicated team to ensure a smooth experience from purchase to arrival. Ordering from CholasX is quick, simple, and efficient. Here’s how the process works from start to finish:

  1. Place Your Order: Simply select the materials you need and complete the payment process.
  2. Order Confirmation: Once your payment is processed, you’ll receive a confirmation email to acknowledge your order.
  3. Delivery Date Confirmation: Within 2 working days, we’ll confirm your delivery date via email.

🚚 Delivery Information

  • Delivery Window: As we work with multiple suppliers, we’re unable to provide a specific delivery time. Deliveries are typically made between 8 AM and 5 PM on weekdays.
  • Receiving Your Order: Please ensure someone is available to check and accept the delivery upon arrival.
  • Returns Policy: Once the delivery is accepted, we are unable to return the materials without incurring additional costs. Therefore, we recommend thoroughly inspecting your order before confirming acceptance.

At CholasX, we offer next day delivery on selected products, subject to stock availability. 

⚠️ Restricted Access Deliveries

Deliveries are typically made to mainland UK locations with unrestricted access.
If your delivery address falls outside this area or has restricted access, please contact us before placing your order.

Access restrictions include:

  • Double yellow lines

  • Red routes

  • Narrow lanes or steep inclines

  • Low bridges or width-restricted roads

We reserve the right to refuse delivery if we have not been informed about such access limitations in advance.

📦 Multiple Deliveries

Your order may be delivered in multiple shipments if:

  • Items are dispatched from different locations

  • Certain items are in stock sooner than others

You will receive notifications for each dispatch so you can track the progress of your deliveries.
If any stock issues arise, we’ll contact you promptly via phone or email.

📝 Delivery Instructions

You can provide special delivery instructions during checkout in the ‘Special Instructions’ box.
Please note:
Some larger items may be delivered kerbside only. For more details or questions, feel free to contact our support team.

📦 Accepting Your Delivery

✅ Please inspect all items upon delivery.

❌ Do not accept damaged goods. If you notice any damage or issues:

Orders signed for as “unchecked” will be treated as received in good condition. Once delivered to your address, risk of damage or loss transfers to you.

💷 Transparent Delivery Charges

At CholasX, we believe in clear, honest pricing.
That’s why:

  • We don’t hide transport costs in product prices

  • Our carriage charges are calculated based on size and weight

  • Delivery costs are shown separately at checkout

🌍 Our Sustainability Commitment

We are committed to reducing our carbon footprint.
CholasX continuously reviews delivery operations to ensure:

  • Fewer unnecessary road miles

  • Smarter route planning

  • Environmentally responsible logistics

FAQ
Frequently Asked Questions about Plasterboard

Plasterboard is a panel made of gypsum sandwiched between two layers of heavy-duty paper. It’s commonly used for interior walls, ceilings, and partitions in construction projects.

The main types include:

  • Standard plasterboard
  • Moisture-resistant plasterboard
  • Fire-resistant plasterboard
  • Soundproof plasterboard
  • Insulated plasterboard
  • Impact-resistant plasterboard
  • Easy and quick to install
  • Cost-effective compared to traditional plastering
  • Versatile and suitable for various applications
  • Durable and low-maintenance
  • Provides basic levels of fire resistance, sound insulation, and thermal efficiency

Plasterboard typically comes in thicknesses of 9.5mm, 12.5mm, and 15mm. The choice depends on the specific application and requirements.

Yes, plasterboard can be painted or tiled over once properly installed and finished.

Under normal conditions, plasterboard can last for over two decades with minimal maintenance.

Standard plasterboard is not waterproof. However, moisture-resistant variants are available for use in areas prone to humidity, such as bathrooms and kitchens.

Plasterboard can be installed using various methods:

  • Nailing or screwing to studs or joists
  • Adhesive bonding (dot and dab technique)
  • Fixing to metal or timber frames

Insulated plasterboard combines standard plasterboard with a layer of insulation material, providing both thermal and acoustic insulation benefits.

Yes, plasterboard is fully recyclable as long as it hasn’t been exposed to contaminants.

Tapered edge plasterboard has sloped edges for easier jointing and a seamless finish. Square edge plasterboard has straight edges and is often used when a more defined edge is desired.

While most plasterboard is designed for interior use, there are specialized external plasterboards available that are highly moisture-resistant and airtight.

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